Voice Solutions

VOICE solutions

Telesurf will host your PABX so you don’t have to... whether you need 1 or 1000 handsets. Combined with good data solutions, we keep your people connected, and using Unified Communications improves the collaboration among your staff.

1300/1800 numbers management

Let your customers contact you at any time, on multiple devices and answer points, with our 1300 and 1800 services.

  • Customer web portal with real time controls
  • Network Call Queueing
  • Network Call Recording (PCI Compliant)
  • Network IVR
  • Area Based Routing
  • Multi-Call
  • Time of Day Controls
  • Audio Management (Whisper/Pre-connection Greetings etc.)
  • Network Voicemail
  • Missed Call Alerts
  • Fax to Email
  • Mid Call Transfer
  • Date/Caller Exceptions
  • Disaster Recovery
  • Conference Service
  • Live Call Reporting
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Hosted PBX and Unified Communications

Simplify teamwork. Stay in control of your communications. Now it’s truly possible with Telesurf Unified Communications. The many features of UC make staying in touch with associates easy and efficient. See when colleagues are available. Initiate a chat. Send a text. Host a voice or video conference from any device, and invite guests to join via web browser. Handle matters quickly from your always-on “My Room” virtual collaboration space with features like presence, instant messaging, texting and video conferencing.

  • Full functionality Hosted PABX
  • Extension Dialling
  • Hunt Groups
  • IVR
  • Unified Communications including,
  • Presence, Mobility, Chat, Conferencing
  • Contact integration across devices
  • IM and group chat
  • Presence and availability
  • HD voice & video calling
  • Cost effective calls
  • Enterprise directory search & click-to-call integration
  • Single platform for all communications
  • Simplified access to video and audio conferences
  • Content sharing media files & live video stream
  • Multi-party conferencing
  • Integration of telephone and video conference
  • A range of devices suitable for all use from individuals to large meeting rooms
  • Automatic Call Distribution (ACD)
  • Prompted self-service with IVR/Auto Attendant
  • Agent and supervisor clients
  • Call recording add-on options
  • Monitoring and reporting
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