Frequently Asked Questions
We are not sure what IT equipment suits our needs, can we have a discussion with you about our business?
If you were managing our IT, what hours do you cover, we work kind of late?
All of our managed services have SLA’s (Service Level Agreements) based on your needs, all the way through to 24 x 7 X 365 days.
Where is your support based?
Are there contract terms for the IT services?
Can you assist us with PC hardware and tablets?
We sure can look after all your IT procurement from small requirements to large work forces
We are not sure what state our IT is in, are we up to date with Windows versions, are we compliant to licensing and so on?
We can survey your IT environment as a starting point, and report to you on things such as licences, software patch levels both Microsoft and 3rd party, the state of virus protection, hardware utilisation and hardware related issues, and provide a way forward to update, modernise, replace and/or manage your infrastructure to maintain available systems for increased productivity.
We have a small office, and we are not sure how best to connect devices for internet access, or printing, or for accessing our server. Is this something you can help with?
Yes can we can provide some guidance about your Local Area Network, including appropriate hardware and security settings, and configure your local device accordingly.
We have several small offices, and we would like to share information and data between them, do we need a link between them all?
You do need them to be on the same network, and we can achieve that via various internet connection services available at each site, and create a VPN (Virtual Private Network) to share resources.
Do I need Wi-Fi connection to my router?
Not always, a cable connection might be better for speed, and commercial grade routers tend not to have Wi-Fi. In this scenario we would add WAP’s (Wireless Access Points) behind the router/firewall, and configure them for use by your staff, or visitors.
How much internet bandwidth do I need?
Great question, and one that we can answer after reviewing your requirements in detail. For example, if you have many handsets on a PABX, you will need to review the upload speed more critically.
What internet service is best for us?
We have 1-1000 staff in our office, what are the benefits of a PABX?
We need a phone's system, I’ve heard the term PABX, are they the same?
In most cases they are the same. A phones system that can make all your phones appear as extensions on one system are actually PABX’s (A private automatic branch exchange (PABX) is an automatic telephone switching system within a private enterprise.
Should I buy a PBX that will be located on my premises?
Can I get a 1300 number for my business, to start advertising?
We might need phones, are you able to assist with these?
Can I use my existing phone numbers on a new Hosted PBX solution?
Do I need a phone handset to use the PBX service?
We’ve heard that people back up data into the cloud somewhere. How do you do that , and is my data safe from Ransomware attacks once it’s in the cloud?
Can I move my servers from my premises to the cloud?
Can you tell me what is on my network?
Can you fix problems found during that discovery process?
Yes, and we can automate data collection to maintain compliance going forward