We make customer service better
What’s my WiFi password?
Your WiFi password is on the card provided in your internet modem. You can also find it on the bottom of the modem itself.
I have logged into the modem, what’s my username and password?
The modem is sent to you preconfigured so you do not need to log into the modem. If you need the authentication username and password, give us a call.
Can I change my WiFi name or password?
Is there a way to monitor my usage?
When you sign up to Telesurf, you’ll be given a login in where you’re able to monitor your account and make changes. We’ll send you a usage alerts at 50%, 85% and 100%.
How much data do I need?
During the sign up process, our OCOO operators will help you make this decision based on your household’s internet activity. If you ever find that you have too much data or not enough, we’ll always be able your data pack.
Is the only payment via direct debit or can I Bpay?
What will happen once I use my data allowance?
If you go over your data allowance, your internet speed will be shaped to 256kbps, until the start of your next monthly usage. However you may purchase top up blocks for $10 which will give you an extra 10GB.
When will my first payment be due?
Your first payment is due 10 days after we activate your connection. This will include your set up fee (if any) and the amount of your first billing cycle depending on which contract option you’ve selected.
Can I pay weekly instead of monthly?
Absolutely. We’ll can set you up on a weekly payment instead of monthly if that’s your preference.
Can I use my own modem?
How long will it take to receive my modem?
How long will my connection take to become active?
How do I turn on the NetComm modem?
How do I turn on the WiFi?
How do I connect to the WiFi?
How many people can use the WiFi at once?
Is the WiFi strong enough for my double story home?
Why can’t I use the internet when I am connected to the WiFi?
Can I move the modem into my home?
How do we contact tech support after hours?
Is the company located in Australia?
Can’t find what you are looking for?
We’re one phone call away from answering your questions.
Speak to one of our highly trained local operators that will provide immediate assistance.
1300 795 528
Don’t feel like chatting?
Shoot us an email and we’ll get back to you shortly.